At Faizan Nursery (faizannursery.shop), we take great pride in delivering healthy, vibrant plants straight to your doorstep. Since plants are living entities, they require care and can occasionally experience stress during transit. We have designed a fair and transparent Return & Refund Policy to protect your purchase.
1. Transit Damage Protection (Damaged Plants)
If your plants arrive damaged, broken, or in a dying state due to shipping handling, we take full responsibility. To claim a free replacement or refund:
- Take Proof: Please take a clear photograph or a short unboxing video of the damaged plant immediately upon delivery.
- Report Within 24 Hours: Share the photo/video proof with us via WhatsApp or Email within 24 hours of receiving the package.
- Our Solution: Once verified, we will either ship a fresh replacement plant to you for completely free or issue a refund.
2. Non-Returnable Items
Because plants are highly perishable products, we cannot accept physical returns of plants after they have been accepted and kept for days. We do not offer returns or refunds for:
- Plants that die due to improper watering, lack of sunlight, or poor soil care after delivery.
- Change of mind after the order has been successfully delivered and accepted.
3. Order Cancellation
Since we pack living plants with special care, you can cancel your order at any time before it is dispatched. Once the courier company picks up the package from our nursery, the order cannot be canceled.
4. How to Get Help
Your satisfaction is our top priority. If you face any issues with your plants, please reach out to us immediately:
- Email: hafizfaizan460@gmail.com
- WhatsApp/Call: [03030499460]